Brand Trust Should Be a Priority in Your Strategy


When customers interact with a brand, they do so with a level of trust that’s in large part influenced by the brand itself.

Like any relationship, the one between brand and customer cannot survive without trust, let alone thrive. This need for a good relationship is why brand trust should be a top priority in your business strategy and the content you choose to produce and distribute.

This article will examine why you should prioritize building brand trust and how you can do it.

What’s a Business Without Trust?

A business without trust is, well, just a business. Sure, you may be able to sell a few things here and there. But without trust, you’d be hard-pressed to maintain your client base, which will show in your revenue.

Building trust with your audience takes a lot of work. It won’t happen overnight and needs to get done right from the start. Then it must be maintained since trust can be broken in a single incident.

“The customer is always right” rings true, and customers should always be put first when you’re seeking to build brand trust.

Incorporating thought leadership into brand trust

Thought leadership is a great way to connect with your audience and foster brand trust.

When customers can put a face to the brand, they’re more inclined to trust it. So invest in your origin story and employ brand storytelling to promote your brand, and you’ll be on your way to building a strong relationship of trust in your brand.

Furthermore, through thought leadership strategies, you’ll be able to connect with other business leaders in your industries.

As a result, you can build trust with them as well. This connection with other industry experts adds to the credibility of your brand.

Why There Needs to Be Trust for Your Brand

The effort and time it takes to build brand trust are significantly less than the consequences of not having any trust in your brand at all.

Many benefits of having customers trust in your brand will serve your brand in the long run.

You will get customer loyalty, even in difficult times. For example, your customers won’t run to the competitors just because you can’t give a big discount for once.

There’s also the promise of stable revenue that results from a steady client base. Consequently, it will be easier for you to increase your brand’s profits.

Brand Trust Success Stories

To understand the true value of brand trust, let’s look at major companies that have mastered the art.

Starbucks, for example, uses a personalized approach to its marketing strategy. This approach is built on years and years of offering varied loyalty programs designed to increase brand awareness and give back to customers.

Meanwhile, makeup and skincare giant Sephora’s cruelty-free skincare products are winning consumers’ hearts and increasing trust levels through their commitment to the cruelty-free cause.

Learn from these top brands, and see how you can adjust their successful marketing strategies to your own business – big or small.

Start Building Trust, Make It a Priority

There’s no time like the present to start your brand trust journey. Gaining customers for life requires a few consistent behaviors.

Your goal should be to influence your target market’s buying power in the short run. But the actual long game is to positively boost your brand’s reputation in the market.

But where do you start? How do you make brand trust a vital part of your brand’s marketing? Here are a few ways you can build trust with your customers:

  1. Aim to provide every client with a positive experience by always giving them excellent customer service.
  2. Establish a trustworthy and approachable online persona.
  3. Offer your customers more than just a product or a service. Instead, offer them value.
  4. Pay attention to how you treat your staff, peers, and customers.
  5. Only make promises you can keep.


Trust is important to any business, and it’s not about giving discounts or product giveaways.

Instead, you create trust by listening to your customers and making them feel valued. This trust will then produce loyal customers who will spread the good word about your brand.

If you need help building trust for your brand, ELV Agency can help you out.

Want More?

Contact us for more information on our executive marketing services.